Free Shipping

DRG offers free Standard shipping on all domestic orders. All orders are processed and shipped within 24 to 72 hours of being received Monday to Friday.

Standard shipping transit times span between 2 to 10 business days from the processing date. (We cannot guarantee USPS delivery times. We do everything possible to ensure reasonable order processing)

For orders from DRG vendors, see individual store policies.

Priority Shipping Options

You may upgrade your shipping to priority status. Priority status orders are processed and shipped within 24 to 72 hours of being received, Monday through Friday. (We do everything possible to make sure you can get your order in the advertised time frame, but we cannot guarantee that USPS will deliver your package in their advertised time frame. Additionally, the price you pay for shipping is the same price we pay. We do not make any money off any shipping costs)

Priority shipping transit times are 1 to 7 business days from processing date.

For orders from DRG vendors, see their individual shipping methods; not all sellers may offer Priority shipping. 

International Shipping

We offer First Class International shipping on all international orders. International orders are processed and shipped within 5 to 10 business days of being received Monday through Friday. (We cannot guarantee USPS delivery times. We do everything possible to ensure reasonable order processing. Also, the price you pay for shipping is also the price we pay. We do not make money off shipping costs)

First Class International shipping transit times are 15 to 40 days.

DRG vendors currently do not ship internationally.  

Countries We Ship To

We ship all over the globe! All shipments are sent out quickly and in discreet packaging. Once it’s shipped to an address in the United States, it takes approximately 2 to 6 business days to arrive. In addition, all U.S. orders qualify for free shipping.

Orders sent to international destinations vary in their arrival date, but we do offer affordable shipping rates.

Australia, Canada, Germany, Guam, New Zealand, Puerto Rico, United Kingdom (UK), United States (US), Virgin islands (US)

U.S. Territories such as  Guam,  Puerto Rico and  US Virgin Islands are shipped via Priority mail. (If your country, state, territory or provenance is not listed, we currently do not ship there)

DRG vendors currently do not ship internationally.

International Shipping Policy

After your order is placed, we will send an email confirmation for your order. Subsequently thereafter, you will receive an additional email with a detailed explanation of the international shipping process and policies to facilitate shipping operations. If you do not comply with the process and policies, you may immediately cancel the order for a full refund. If you want this information before placing an order, please  contact us  and provide the country your order is being shipped to.

We do everything within our power to make sure you receive your order. But due to an infinite number of varying laws and regulations, we simply cannot guarantee delivery.

DRG vendors currently do not ship internationally.

Order Confirmation & Shipping Tracking Numbers

After your order is placed, you will receive an email order confirmation. Once your order is shipped, you will receive an additional email with a tracking number for your packaged order. You may also sign in to your account dashboard and find your order confirmation and tracking information, as well as other useful information pertaining to your account. (If you did not get a confirmation email after placing your order, we ask that you check any junk email folder or promotion sections of your email. If you still do not see a DRG email order confirmation, please contact us and we will resend it to you)

When you order from a DRG vendor, you will receive an email confirmation confirming your order. If ordering from different individual vendors, you will receive individual confirmations and tracking emails from those sellers.

Discreet Shipping

We take great care preparing every individual order prior to shipping. All items ordered are carefully packaged and vacuum sealed when required. To ensure your right to privacy, we ship all orders in discreet, ordinary boxes with absolutely no odors or DRG labels anywhere on the box.

DRG vendors are encouraged to package and ship the same way but check individual seller reviews. They may have their own process for packaging and shipping.

Products Process

All the products on DRG are in stock in a climate-controlled environment in our warehouse. All products are shipped by DRG to ensure the best quality standards and prompt delivery of every order.

All DRG hemp flowers are weighed to order. After you place an order, the individual strain is weighed, packaged, vacuum sealed and shipped to you to maintain high quality and freshness standards.

DRG vendors are encouraged to follow the same procedure. But they may have their own system for processing their products.  

Return Policy

Most Items shipped from DRG, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Returns through DRG vendors should be contacted directly to the vendor when there is a problem. If the vendor fails to resolve the problem, you can file a claim. When DRG receives the claim, we send the vendor an email detailing the claim which requests a response with basic information about the order and the fulfillment process. DRG will then determine how the claim will settle. 

DRG Global Store Return Policy

Items can be returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 to 4 business days for the refund to be processed and 3 to 5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. DRG will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact us to request a refund for the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded for the full postage cost, as well as your Import Fees, once your return is processed.

DRG vendors currently do not ship internationally.

DRG.com Holiday Return Policy

Items shipped by DRG between November 1 and December 31 of this year, may be returned until January 31 of the following year for a full refund.

For DRG vendors, Holiday Return Policy, see individual vendor return policies.  

How Do I Start a Return?

You can start your return by filling out the form from your account dashboard or fill out this form.

Returns for DRG vendors should go directly through the vendor by contacting them. If the vendor fails to resolve the issue, you can file a claim. DRG receives the claim, we send the vendor an email detailing the claim which requests a response with basic information about the order and the return process. 

How Can I Find My Returned Order?

Send us a message and we will track it down for you.

For DRG vendors, please contact them directly to inquire about your returned order.